Privacy and Credit Reporting Policy

Your privacy is important to us. This privacy and credit reporting policy outlines how Romi & Moon (ABN 28 407 877 530) “us”, “our” or “we” collects, uses, and discloses personal information as required by the Australian Privacy Principles (“APPs”) contained in, and for the purposes of Part IIIA of, the Privacy Act 1988 (Cth) (“Privacy Act”).

The kinds of personal information we collect and hold

We collect and hold personal information about customers, suppliers, job applicants, staff members, contractors, people who are interested in the goods and/or services that we offer, or those entities associated with us offer, and other people who come into contact with us (“you”).

Without limitation, the kinds of personal information we collect and hold may include your name, address, and other contact details, which of our products and/or services you have purchased, credit and debit card details, and information obtained when you use our website, including which of our pages you have accessed.

If we provide you (or an entity related to you) with credit, we may also collect and hold credit information and credit eligibility information about you. Without limitation, this may include credit reports, identification information, consumer credit liability information, details of amounts payable to us and the terms of the relevant credit, and information relating to payments made, default information and payment information.

If you are applying for a job with us, we may also collect personal information
which may be considered sensitive information for the purposes of the Privacy Act.

Manner of collection and purpose of collection, holding, and use of personal information

We will generally collect personal information (including the types of credit-related personal information referred to above) (personal information) about you directly by way of forms and other documents provided to us by you (including via the Internet), correspondence you provide to us, and discussions with you.

Occasionally, we may collect personal information about you from third parties such as credit providers and trade references.

We will only collect, hold, and use personal information (except sensitive information, see below) for the following purposes unless otherwise required or permitted by law or expressed approved by
you:

• to enable us to conduct our business generally and to facilitate the supply of goods or services offered by us to you;
• to provide you with marketing materials in relation to offers, specials, products and services we have available from time to time via any medium including mail, telephone (including by SMS message), and email;
• to get a better understanding of you, your needs, your behaviours, and how you interact with us to identify ways in which we can provide you with a better service, or enhance your experience of our website or other services;
• if you are a job applicant or a potential contractor, to assess your suitability and (if successful) engage you and to assist with administering your employment or contract;
• if we are providing you (or an entity related to you) with credit, to assess your creditworthiness (or the creditworthiness of your related entity which is receiving the credit);
• for our internal management purposes, to manage our relationship with you (or any entity related to you), and to manage the payment and recovery of amounts payable to us by you;
•  to monitor and profile who is accessing and using our website; and for other purposes which are reasonably necessary in connection with our ordinary functions and activities.

We will only use sensitive information for the purposes for which it was provided or for a purpose directly related to such purpose unless you agree otherwise, or the use of such sensitive information is required or authorised by law.

If we are unable to collect personal information relating to you, we may be unable to provide the credit, goods, and/or services you require (or that an entity related to you requires) or continue our relationship with you (or any entity related to you) and you may be unable to access all or parts of our website.


Disclosure of your personal information

We may disclose personal information about you to the following types of entities if required in connection with the purposes listed above:

• our contractors, suppliers, consultants, advisers, associates and related entities;
• any industry body, tribunal, court or otherwise in connection with any complaint, inquiry or investigation made by you about us;
• any person who proposes to provide or has provided us with a guarantee to secure your obligations (or the obligations of an entity related to you) to us;
• if you have provided us with referees to assist with a credit application, a job application or the assessment of a potential contract between you and us, the referees you have provided;
• an organisation providing verification of your identity, including on-line verification of your identity; and
• other persons or entities with your consent or as permitted or required by law.  

If you fail to make a payment to us as and when due or commit a serious credit infringement, we may disclose details of such events to CRBs.

How we hold personal information

We hold personal information in paper form and electronic form. We have in place steps to protect the information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.


How to obtain access to your personal information

You may obtain access to personal information which we hold about you by contacting us using the contact details set out below. When you request copies of your personal information held by us we will endeavour to provide you with such personal information as soon as reasonably practicable.

If you request access to your personal information, we may require you to verify your identity and specify what information you require. There may be occasions when access to personal information we hold about you is denied. Such occasions would include where release of the information would have an unreasonable impact on the privacy of others.

Accuracy and completeness of personal information

While we will endeavour to ensure that the personal information collected from you is up to date, accurate and complete, we will assume that any personal information provided by you is free from errors and omissions. You may request that we update or vary personal information that we hold about you using the contact details set out below.


How to make a complaint about a breach of your privacy rights

If you are of the view we have breached the APPs, the Privacy Act, or any related privacy code in dealing with your personal information, you may make a complaint by writing to us using the contact details set out below and we will endeavour to provide you with confirmation as to how we propose to deal with the complaint as soon as reasonably practicable.

If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner by visiting https://www.oaic.gov.au/privacy/privacy-complaints and following the relevant steps.

Direct marketing communications

From time to time we may use your personal information (except sensitive information) to provide you with marketing materials in relation to offers, specials, products that we have available. If you would not like to receive direct marketing materials from us, you may notify us using the contact details set out below.


Our use of online analytics tools and technology

We may collect personal information using cookies and other tools (such as web beacons, device IDs, geo-location information, HTML5 local storage, Flash cookies, and IP addresses).

Cookies help recognise you across different websites, devices, and sessions. You can disable cookies via your browser, but some features of our website may not work properly if you do so.

We may also use third-party cookies and analytics tools on our website. We grant these third-parties access to selected information to perform specific tasks on our behalf. These third-parties may use cookies to track you on other websites. We are not responsible for third-party cookies, which are covered by their privacy policies.

Our use of such tools and technology is subject to our compliance with the applicable terms and conditions, and the collection and processing of personal information by these third parties is subject to their applicable privacy policies.

Anonymity and pseudonyms

You have the option of not identifying yourself or using a pseudonym when dealing with us unless we are required by law or a court/tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself or used a pseudonym.


Variation of policy

We reserve the right to change this privacy and credit reporting policy from time to time to take account of new laws and technology, changes to our functions and activities, and to make sure it remains appropriate. The updated policy will be available on our website.

Contact details

Please direct all complaints, requests, and queries in relation to your privacy to: hello@romiandmoon.com